Shipping policy

At The Divas Ornament, we carefully pack every order and aim to deliver your jewelry safely and on time.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a shipping confirmation with tracking details via email/SMS/WhatsApp.

2. Delivery Time

We currently deliver across India.

  • Standard Delivery: 3–7 business days after dispatch.
  • Delivery timelines may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Please note: Delivery to remote or non-serviceable areas may take additional time.

3. Shipping Charges

  • Free shipping on orders above ₹999.
  • For orders below ₹999, applicable shipping charges will be displayed at checkout.

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking link/details. You can use the tracking information to check your shipment status.

If your tracking information has not updated for a few days, please allow some additional time as courier scans may occasionally be delayed.

5. Incorrect Address

Please make sure your shipping address, phone number, and PIN code are correct before placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply for re-delivery.

Once an order has been dispatched, we may not be able to change the delivery address.

6. Delayed or Lost Orders

While we work with reliable courier partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your order appears significantly delayed or is marked as delivered but you have not received it, please contact us at:

Email: hello.thedivasornament@gmail.com

We will coordinate with the courier partner and assist you as quickly as possible.

7. Damaged Package

If your package appears damaged or tampered with upon delivery, please take photos/videos of the package before opening it and contact us within 24 hours of delivery.

This documentation may be required to help us investigate the issue with the courier partner.

8. International Shipping

Currently, we ship only within India.

Need Help?

For any shipping-related questions, contact us at:

The Divas Ornament
📧 hello.thedivasornament@gmail.com

We appreciate your patience and understanding while we work to deliver your order safely.